Frequently Asked Questions
Everything you need to know about your Oh Polly order.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can also track your parcel directly through our website by logging into your account and visiting the 'My Orders' section.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be returned in their original condition, unworn, unwashed, and with all tags still attached. Please note that for hygiene reasons, swimwear and jewelry may have specific return restrictions.
Do you offer international shipping?
Yes, we ship to over 150 countries worldwide. Shipping costs and delivery times vary depending on your location and the shipping method selected at checkout. Customs duties and taxes may apply to orders outside of the UK and US.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible payment options such as PayPal, Klarna, Clearpay, and Afterpay for eligible customers.
How do I find the right size?
We recommend checking our comprehensive Size Guide available on every product page. Our items are generally true to size, but we also include specific fit notes in the product descriptions to help you choose the perfect fit.
Can I cancel or amend my order?
To ensure fast delivery, we process orders almost immediately. Once an order is placed, we are typically unable to cancel or make changes. If you need assistance, please contact our customer service team immediately, though we cannot guarantee modifications.