Returns & Exchanges
At Oh Polly, we want you to feel your best in every piece, but if something isn't quite right, you have 30 days from the delivery date to return your items for a refund. Please ensure all items are returned in their original condition with tags attached and free from any makeup or deodorant marks.
Start Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Choose Your Method
Select your preferred return shipping carrier and generate your prepaid return label or QR code for a contact-free drop-off.
Pack Your Items
Place the items in their original packaging, ensuring all labels are still attached, and secure the parcel for transit.
Drop Off and Track
Take your package to your chosen drop-off location and keep your proof of postage until your refund has been processed by our team.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing